Our Process
A clear path from your first call to a finished job.
Five steps, from your first call to the follow-up after the work is done.
- 1
Call or Request
Tell us what's going on.
Call or send a request online. Casey gets back to you to set up a time for the visit. For outages, sparks and burning smells, call the emergency line.
- Call or request online
- Tell us what's happening
- Emergency line for outages and sparks
- 2
Diagnose
Find the real cause.
Your electrician tests the circuit from the panel to the device, not just the outlet that's dead, and explains what they found. You can ask for photos of anything in the attic or behind a wall.
- Panel-to-device testing
- Plain-language explanation
- Ask for photos of hidden parts
- 3
Options
You choose what happens next.
We go over what can be done, and you decide. For upgrades, you can compare options and ask whether a repair would do.
- Options explained
- Repair or upgrade
- Your decision
- 4
Fix or Install
The agreed work.
The repair, upgrade or installation you agreed to is carried out. Questions about the work can go to Morgan.
- The agreed repair or install
- Labeled breakers on panel work
- Testing when the work is done
- 5
Stay Safe
After the work.
After the work, tell us if anything isn't working as it should. Generators need a regular exercise, and older homes benefit from a periodic safety check.
- Questions after the visit
- Generator exercise
- Safety checks
Let's get your home powered safely.
Tell us what's going on, and we'll get in touch to set up a visit.